Privacy Policy

At Lenbi (“we,” “our,” “us”), your privacy is important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you access or use our website, mobile app, and related services (collectively, the “Platform”).

By using Lenbi, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

When you sign up, list an item, or contact us, you may provide:

• Full name
• Email address
• Phone number
• Profile photo and bio
• Payment details (processed securely by third-party providers such as Stripe)
• Location or address (for local item exchanges)
• Messages or reviews shared within the Platform

b. Information Collected Automatically

When you use Lenbi, we may automatically collect:

• Device and browser information
• IP address
• Usage data (such as pages visited, time spent, and features used)
• Cookies and similar tracking technologies

c. Information from Third Parties

If you sign in via a third-party account (e.g., Google or Apple), we may receive limited information such as your name, email, and profile photo to create your Lenbi account.

2. How We Use Your Information

We use your data to:

• Provide and operate the Lenbi Platform
• Facilitate communication between Borrowers and Lenders
• Process payments and payouts
• Verify user identities and enhance trust within the community
• Improve and personalize the Platform experience
• Send important notifications, such as updates, policy changes, or transaction alerts
• Respond to your questions and support requests
• Prevent fraud, misuse, and other prohibited activities

We do not sell your personal data.

3. Cookies and Tracking Technologies

Lenbi uses cookies and similar technologies to:

• Maintain your session and preferences
• Measure Platform performance and usage analytics
• Improve our services and marketing efforts

You can control or delete cookies through your browser settings. However, some parts of the Platform may not function properly if you disable them.

4. Sharing Your Information

We may share your information only in these cases:

• With other users: When you rent or lend items, limited information (like name and profile photo) is shared for transparency.
• With service providers: Such as payment processors (Stripe), hosting providers, and analytics partners who help us operate Lenbi.
• For legal reasons: If required by law, regulation, or to protect our rights, users, or the public.
• In business transfers: If Lenbi merges, acquires, or is acquired, your information may be transferred under similar privacy safeguards.

We never share your data for advertising without your consent.

5. Data Retention

We keep your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Policy, or
• Comply with legal, accounting, or reporting obligations.

When no longer needed, your data is securely deleted or anonymized.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your region (such as under GDPR or CCPA), you may have the right to:

• Access the personal information we hold about you
• Request corrections or deletion of your data
• Object to or limit data processing
• Withdraw consent where processing is based on consent
• Request data portability

You can exercise these rights by contacting us at privacy@lenbi.ai

8. Children’s Privacy

Lenbi is not intended for individuals under 18.

We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us for prompt removal.

9. International Data Transfers

If you access Lenbi from outside Canada, your data may be transferred and processed in countries where privacy laws may differ. We take steps to ensure adequate protection consistent with applicable laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the “Last updated” date will be revised.

Continued use of Lenbi after updates means you accept the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact:

Lenbi Privacy Team

📍 31 Tippett Road, Toronto, Canada

📧 privacy@lenbi.ai